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      Genesys

      Engaged Employer

      Genesys reviews

      Poor Experience - Anonymous employee Genesys Employee Review

      1.0
      Jan 21, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed my colleagues in the office and also working remotely.

      Cons

      Company is driven by sales and revenue figures. Since 2014, this company has laid off so many of its PS and SEs. There is no job insurance and no one knows when will be get laid off next. No clear career dev path

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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