Very Territory and inbound dependent - Sales Development Representative (SDR) Genesys Employee Review

3.0
Dec 22, 2024
Recommend
CEO approval
Business Outlook

Pros

It's a good company with an established product in the space Large sales team and opportunity for movement if succesful.

Cons

your quota will be very dependent on the territory and inbound leads you receive. Some have great states as terrirtories and others don't

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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