Lacking new ideas - Member Service Representative I (MSR I) Genisys Credit Union Employee Review

Great benefits and culture, wonderful company

I can’t think of any

Vacation time but only have 15 years and holidays off

Management is clueless. Super unorganized branch, no leadership. Being open until 5:30 when competitors close earlier. Extremely underpaid for having to do everything from opening trust accounts, business accounts, processing all loans, including home equity loans. So much change it's hard to keep up with. And let's not forget about the endless phones that never stopped ringing. Genisys wants to act like they're a big bank but doesn't even have a good phone system. The branches act like the contact center, which is unacceptable. And don't let them fool you when they say that they are "needs based selling." It is the complete opposite! You are required to hit monthly goals and given a call list which requires you to cold call members. This company also never acknowledges days like September 11th, but will be sure to send you DEI emails each month claiming it's DEI month awareness. You can tell that upper management definitely has a certain political view, which needs to stay out of the workplace.