Poor uppers - Customer Service Representative (CSR) Gerber Collision & Glass Employee Review

Really good work environment and provides a lot opportunity for growth

Would like to see more opportunities at incentives for the techs work

Cool shop level people to work with

Everything. Worked for them for 12 years. Left for 2. Came back in management and was great for a while. Became frustrated as was unable to get rid of people due to hr wanting to give them “more time to fix the problems” . Decided to step down and move closer to home. No one discussed the offer moving back down just ensured me “you’ll make what you need to make”. Currently I am making what I need to make but unfortunately they are taking $500 a week to pay back a “recoverable draw” from 4 years ago when the agreement was struck by the market manager,manager and myself that when my manager was not there I’d run the shop. They are currently stealing my money and all I got was “I know this isn’t the answer you wanted to hear “ they restructured the estimator pay plan and did away with the tier ranking incentive and tied the estimator pay in with management bonuses (they basically make bonuses unattainable). They bank on free labor knowing if you don’t do multiple other jobs that you will not make enough money to survive and hand you a recoverable draw at barely minimum wages. Upper management is completely disconnected from the people that actually care about customers and they cater to insurance companies. One insurance company requires a”first look inspection “ as soon as the vehicle arrives, quotes is 2 separate part quote programs and a guy that used to work for Gerber reviewing our estimates that has a vendetta against us (not sure how that’s not a conflict of interest). Never been the one to die on the “I don’t get paid to write total losses” hill but after being treated the way I am currently with free labor and money being stolen from me it’s starting to get to me.