Pros
Work from home is nice, equipment provided is good.
Cons
I hope this review helps someone make an informed choice about getting involved with this company. The pay is very low for what they expect from you every moment of the day. The work itself isn’t bad — helping customers can be enjoyable — but you can clearly sense cliques, drama, and a very controlling environment in the background. The training was inadequate and confusing, and once you start the actual job, you’ll receive “coachings” and write-ups for things you may have only done once — sometimes things you didn’t even know were an issue. It’s that dog-eat-dog management style where the supervisor is never wrong and seems focused on clawing their way to the next level with as little effort as possible. They hire hundreds of people and claim there are many opportunities because the company is “growing,” but in reality this is a seasonal job. If you understand that from the beginning, it’s fine. But if you’re expecting long-term growth with real support, you will be jumping through hoops. They want you to succeed during the busy season because the company depends on it, yet at the same time they’re not always willing to help. You can be fully focused on helping customers and doing your best, but if you miss one small task, they will punish you in a way that feels onesided and discouraging. For the amount of work required, the pay is low, and the lack of honesty from management is concerning. To them, you’re just a warm body for the busy season — nothing more. I don’t believe this will improve, especially in the current economic climate. Everyone is hustling, hoping to be chosen to move forward, but advancement isn’t based on talent — it’s based on how much you’re willing to contort yourself and be controlled. I already have a strong sense I'll be let go of but if management can't be honest with me, at least I can be honest with myself. I’m glad I had the experience for my résumé, but apart from that, future employees should be aware.