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      Not as Great as When I Started - Customer Success Manager GitLab Employee Review

      3.0
      Mar 25, 2023
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, non-linear work days.

      Cons

      Inconsistent management strategy. Silos in the sales org. Scaling as a company in response to growth has been shaky.

      avatar
      GitLab Response
      3y
      Thank you for your feedback. We’re glad to hear you’re happy with the benefits offered and our approach to non-linear working days. We are also rolling out a leadership training program called Elevate that will be available to all GitLab managers and above. You can learn more about Elevate in the Learning & Development handbook: https://about.gitlab.com/handbook/people-group/learning-and-development/elevate/

      Explore other reviews about GitLab

      5.0
      Jun 24, 2026
      Public sector account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best company I've ever worked for. Strong culture, great leadership, competitive compensation, excellent work life balance, and a genuine focus on employee well being and career growth.

      Cons

      Fast paced environment and high expectations, but that's part of working at a successful, growing company.

      2.0
      May 16, 2026
      Security engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

      Cons

      Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

      6
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