Pros
A very small number of the employees actually care about doing quality work, and helping customers.
Cons
Flat out lying to customers. Management does not care about employees. Vehicles are left in disrepair. Any suggestions for improvement are disregarded, even if it would be productive for business. Many of the tools and other equipment are barely working or broken all together. Management will go out of their way to over-promise to customers and always under-deliver. Building code laws are disregarded in favor of profit. Absolutely ZERO communication between technicians-office-management. Jobs are often pushed back or details changed or overlooked leading to dissatisfied customers looking at you (the technician) for answers. ZERO training for new employees, the term "you'll figure it out" gets thrown around quite often. Forget about any benefits. You will not be respected as an employee. The owner very much values quantity over quality. The technician that does the job correctly and gets stellar customer reviews is valued much less than the technician that lies to customers just to obtain a sale.