Pros
If you’re coming from government or another company with lots of red tape and bureaucracy, this will feel like home to you. If you like to hide behind paperwork and process from doing work, look no further! If you like to pass off most customer communication/work to out-sourced (oops, meant co-sourced) employees with English as their 3rd language, come on in! If you love to feel powerless and useless daily, then buckle up because we’re going for a Sunday drive! If great customer service is what drives you, this is not the place and time. Get outta here! Pay is nice (for some locations) benefits are decent. Business is doing great. LOOK AT THE STOCK PRICE!!!!
Cons
Global is destroying Agile with ITSM. They buy innovation and then kill it with process. Not a software company. If you’re not working in Atlanta, good luck getting any kind of any influence. You will be an afterthought. Customer anger with IT processes and Accenture is just “normal”. Lots of great minds have left. But that’s okay. We have our out-sourced peeps and half-assed processes to pick up that synergy. Some locations just feel soulless. No one’s really excited to come to work.