Confidently Incompetent - Customer Care Representative Globe Life Employee Review

2.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

They have remote options They say you can move to different areas in the company based on skill, rather than just credentials. How true that is, I don't know. The system software setup is antiquated, but from what I've been told, it's a huge improvement from what it was just last year

Cons

The training is not about preparing you for the job, it's about getting you on the phone. You learn exclusively on your customers. There is no sandbox for trainings. They do not respond to emails within the week, if at all Because of the poor use of software you talk to a lot of angry customers no time to recover in between calls

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Globe Life Response
3y
Thank you for your review of your Globe Life employment. We're sorry to hear your current experience isn't meeting your expectations. Your situation is not indicative of our management style and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with more details so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.

Explore other reviews about Globe Life

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work to do for us

Cons

None really honestly truly exactly

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Globe Life Response
2w
Thank you for leaving a review and for your hard work on behalf of the policyholders at Globe Life! Your contributions are greatly appreciated.
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast pace...quick to hire and recruit

Cons

Long training period with zero pay

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