The design team is hardly a creative department - Web Designer GoDaddy Employee Review

1.0
Oct 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Company paid benefits Subsidized meals Paid holidays

Cons

Multiple layoffs that have resulted in employees not feeling safe at work. Designers do not have the ability to be creative and the role has been changed to fix websites that are all outsourced to multiple vendors and completing updates/revisions to sites. No career pathing for web designers after the senior designer team was eliminated. If you have agency experience this is not the job for you. Upper management does not listen to the employees when the employees are the ones who have useful and insightful feedback on how to improve the department and overall customer experience.

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GoDaddy Response
9y
Thank you for the feedback and concerns you've shared. In response to changes in the website industry and best practices we changed how we're structured and how we can use creativity to better serve our customers. We now leverage industry standard themes for WordPress and Woo vs. creating our own from scratch, which impacted the team that used to build these for us. We encouraged all impacted to consider other roles in the department and worked to place all interested. Our new approach has been better for customers as updates and support is present to keep sites performing, vs. having to attempt to support our own themes in a world of ever changing plugins and apps. We do strive to be creative and scrappy, and leverage the best technology when it comes to building sites that are awesome for our customers and help them active their objectives online. Our creativity is displayed in the current and future functionality we're able to bring to customers site, combined with great design, that we never could before.We have launched new career paths and teams involving higher degrees of web technical skills, and now feature career banding and training for our teams to be able to build these skills.

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Cons

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2.0
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Pros

Great benefits, cool people (not including leadership)

Cons

- You'll be worked like a slave, told when you can take your breaks and lunches. - Boy's Club. If you're in it, you can get away with lying to customers, breaking company policy, and basically whatever you want. If you're not part of it, watch your back, you'll be hyper-scrutinized for every action you take. - Commissions are capped, so top performers are limited. - This is not a true sales job, you are taking inbound customer service calls and will be expected to do technical support and deal with escalated inbound customers. - Much of the job has been outsourced to a Business Partner Organization (BPO) in the Philippines. Because they aren't true GoDaddy employees, they are allowed to operate like the wild wild west. Lying to customers, selling them duplicate products, deleting things from their accounts and reselling them the same product. Basically a complete legal nightmare... but you aren't allowed to complain about it and you are expected to fix all the problems they create.

2
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GoDaddy Response
2w
Thank you for sharing your experience. Hearing from someone who spent more than five years with GoDaddy is important to us, and we appreciate you taking the time to share your perspective. The concerns you've raised, particularly around consistency in how policies are applied and oversight of partner operations, are not things we take lightly. We do review and share feedback like this with the appropriate leaders and teams. Perspectives like yours help inform the conversations and actions that support our ongoing efforts to improve. If you witnessed behavior that you believe did not align with our values or standards, we encourage you to share those concerns through our 24/7 Ethics Helpline. We are committed to taking all reports seriously, conducting thorough reviews, and taking appropriate action.
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