Pros
High starting wage, great benefits, amazing culture (on paper).
Cons
The HR department is the biggest joke I have ever seen. The HR reps are empty shirts doing as little as possible, much less their jobs. At one point I was fired, given an exit interview, and escorted off the premises. The next day I was called and asked to come back in, because they had accidently confused my employee number with another employees. They literally did not bother doing the work in make sure they were firing the correct employee. The amount of stress and emotional anguish that caused me cannot be put into words. CSR's are not, under any circumstances, allowed to to hang up on a customer. On several occasions a furious customer threatened to kill me and my family. Not only did my supervisor refuse to take over the call, I was not permitted to hang up until the customer did. Meanwhile, I was being disparaged to my face by my team leader for being on the call for too long instead of taking new calls and making sales. The call where my life was being threatened. That I was not allowed to terminate. Wrap your head around that. I applied for a half dozen promotions. Given my attendance, performance, and numbers, as well as my education background, I met all of the criteria. Each time I was written up several hours before my promotion interview, and then informed that as I had a write up, I was not eligible for promotion for the next six months. A supervisor noticed me distraught the second or third time this happened and was finally honest with me: because I was in the top tier of sales each period, the company would not advance me, as they would be losing the money I was making in sales. Again, wrap your head around that. You literally cannot be promoted if you do well. I developed severe depression due to the constant stream of passive aggressive insults by a team leader, eventually filing for and receiving FMLA. Once I was prepared to return to work, I was informed that I could not until I sent a letter from my Doctor explaining my period of absence. I did so. They took a week to process it. I again tried to return, and they told me I would need to get a second letter explaining my absence during the week from the receipt of the original doctors note. I did so. They took several days to process that, and requested an additional note to explain my absence during that time. This happened several times, until finally my Doctor advised me he could no longer continue to provide notes as it was a waste of his time.
