Godaddy Hosting Support - Advanced Hosting Support GoDaddy Employee Review

4.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

No insurance premiums. No micro-managing. Good training. supportive leadership. fmla. sick time. Vacation. easy bonus $. schedules. Holiday party.accommodating.

Cons

Sometimes Leads won't take sup calls. Sales are pushed more than customer support. Adding email ticket requirements to calls.

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GoDaddy Response
10y
Thank you for taking the time to share your experience with GoDaddy Hosting. We do our best to ensure we have an attractive benefits package as well as a one of a kind celebration of our hard work every year in our holiday party. We appreciate your feedback in multi-channel needs that we run into in hosting. We never want to create an environment where anyone should feel pressured into working without pay. We will look into this and see what we can do to improve this process. Sup calls are a leadership expectation, but we know that sometimes no one is available to take the call. In these situations, a Leader should still provide direction for the agent. We have changes coming to our Leadership structure very shortly, which will help define these responsibilities further. Once again, thank you for your perspective and feedback. Robert Gregory Sr. Director of Customer Care - Hosting Support at GoDaddy

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work and balance was nice

Cons

low engagement / communication with team

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GoDaddy Response
1d
Thank you for sharing your experience as an intern at GoDaddy. We appreciate your feedback on team engagement as we continue working to create a collaborative environment for all employees.
2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, cool people (not including leadership)

Cons

- You'll be worked like a slave, told when you can take your breaks and lunches. - Boy's Club. If you're in it, you can get away with lying to customers, breaking company policy, and basically whatever you want. If you're not part of it, watch your back, you'll be hyper-scrutinized for every action you take. - Commissions are capped, so top performers are limited. - This is not a true sales job, you are taking inbound customer service calls and will be expected to do technical support and deal with escalated inbound customers. - Much of the job has been outsourced to a Business Partner Organization (BPO) in the Philippines. Because they aren't true GoDaddy employees, they are allowed to operate like the wild wild west. Lying to customers, selling them duplicate products, deleting things from their accounts and reselling them the same product. Basically a complete legal nightmare... but you aren't allowed to complain about it and you are expected to fix all the problems they create.

3
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GoDaddy Response
3w
Thank you for sharing your experience. Hearing from someone who spent more than five years with GoDaddy is important to us, and we appreciate you taking the time to share your perspective. The concerns you've raised, particularly around consistency in how policies are applied and oversight of partner operations, are not things we take lightly. We do review and share feedback like this with the appropriate leaders and teams. Perspectives like yours help inform the conversations and actions that support our ongoing efforts to improve. If you witnessed behavior that you believe did not align with our values or standards, we encourage you to share those concerns through our 24/7 Ethics Helpline. We are committed to taking all reports seriously, conducting thorough reviews, and taking appropriate action.
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