Pros
Great best-in-class product Diversity is actually valued (almost all SDR leadership are women and/or POC) Seasoned leadership that has been around the block and know how to run a company efficiently Genuinely great people to work with There are many career paths available at this point in the company, with some caveats Minus the current growing pains (detailed below), the company is poised to become a big player
Cons
There are a lot of conflicting attitudes within the SDR org. Leadership say one thing but their actions say another. Gong prides themselves in having the best-in-class SDRs. The extensive interview process for an entry level role proves this. Because of this, Gong expectations are high for SDRs; everyone is expected to at minimum hit 100% or higher. However with quotas raised in order to hit company rocketship $$$ goals, SDRs have not been set up for success. When the books/leads are of poor quality & poor volume and a significant chunk of the org is no longer hitting quota, SDR morale takes a hit. Activity is up, outreach is still famously creative, and reps are doing everything they can to the best of their abilities. Morale is low because we've moved from everyone crushing to reps scraping by to hit their numbers or not hit at all. When not hitting quota affects your career path/length, it makes it that much worse. Again, SDRs are hired at Gong because we are best in class. At some point leadership needs to reflect on if people aren't succeeding because either Gong no longer is hiring the best reps, or if because expectations are misaligned. Hopefully the answer is clear.
