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      Gong

      Engaged Employer

      Gong reviews

      Great Product - Messy Leadership - Customer Success Manager Gong Employee Review

      2.0
      Jun 3, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, working with customers who are true fans of the work

      Cons

      No desire for feedback or changes for the better. Senior leadership is more interested in doing what they think should be done than hearing what the reality of what it’s like with clients. Any opposition is punished and people are forced out. Processes change and there’s no real support to enable.

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      5.0
      Jun 30, 2026
      Sr sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and great product

      Cons

      Coaching and onboarding could be buttoned up a bit more from leadership

      5.0
      Jun 16, 2026
      Senior commercial ae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company to work at, it's definitely hard work but it's worth it on a sales and monetary perspective.

      Cons

      You wear a LOT of hats and have a ton of responsibilities.

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