GoodRx

2.0

Aug 19, 2019

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Generally very competitive pay & strong employee benefits (medical/dental, 401k matching, & so on...) -Very bright people within the company -Beautiful office and great location in Santa Monica (although this is changing). -Historically, very low turnover (this is starting to change as well). -Provide the best equipment & aren't afraid to spend money on better/faster computers and other tools to help you do your job at the highest level possible. -You get a real sense of pride in the work you do everyday. It's a mission you can really get behind, especially when you understand the impact GoodRx has on real peoples lives. -Historically, GoodRx has been an "under-the-radar" company and has managed to grow into a very successful company, but without the extra baggage of companies like Uber, Lyft, WeWork, & others. This is changing, but not in the same way as a company like Uber. -In 2015, the additions of Spectrum Equity & Francisco Partners made us even stronger. They helped us rapidly accelerate our growth and we were a perfect fit given their expertise/portfolios.

Cons

I don't have a long list of horrible things to say about GoodRx, because I've had a very positive experience at the company, for the most part. If I were writing this review in 2015, 2016, or even 2017, I'd be giving GoodRx 5-stars. But, fast forward to 2019 and the company/culture is headed in another direction. -It's becoming a culture built around fear of our newest PE "partner" Silver Lake. It's very easy to see just how much power they have when it comes to making key decisions. -Sr. Management really values a person's ability to "look and speak the part" instead of their ability to actually execute the components of their job. This is really "corporate management 101" and it's so disappointing to see it within GoodRx. -The "start-up" culture is 100% dead and gone. This is going to happen once a company reaches a certain point, but it's still disappointing. I think we were in a really unique position to control our own destiny and it’s just unfortunate that's no longer the case. This last point is the biggest reason for my rating… -Historically, it didn’t matter if you were a Senior VP or an Intern, you always felt valued and you knew your input was taken seriously. This is no longer the case, especially the first part about feeling valued. Lately it seems that only a select few individuals are making all decisions for certain areas within the company. Key people are being left out of conversations and then those same key people are blamed when things don't go as planned. This type of situation is so frustrating when it happens once but if it's happening over and over again, it can really grind a persons/teams morale down to nothing.

GoodRx Response

Hello current anonymous employee - thanks for sharing your feedback. I'm the first to admit we're not perfect; I, for one, never expected to be running a 200+ person company, which requires lots of different skills than starting stuff from scratch, which is more my bag. That said, I think (well, thought) we have a pretty good thing going on. The recent new investment hasn't changed my life very much, so I'm surprised to hear that it's changed yours to such an extent. Our investors, fortunately, have been consistently awesome, and I'd say they've been extremely hands off, except when we ask for their opinions. I'd love to learn more about how they've changed our culture and destroyed our ability to do new/cool things...because, honestly, I'm more fired up than ever. I am trying desperately to get to know every single person on our team; you're 100% right that it's hard to do as more people show up. But I'm not giving up. As you probably know, I do my iced tea walks twice a week - can we go on one? We share everything we know (maybe too much?) in all hands meetings. I agree with you that we've struggled at time to launch new products or change old habits, but we're going to keep trying (and failing, if need be) until we get it right. Bottom line: I hear you. But I also want to challenge some of the things you say, because I think we can do better and I'm sad if you don't agree. Come find me? Pretty please? - Non-anonymous current Co-Founder

Great Mission & Great People - A Changing Culture - Anonymous employee GoodRx Employee Review

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