Pros
The workplace experience team goes above and beyond for remote employees as well as those working in an office location. Great employee benefits including insurance and a strong work/life balance. All offices are beautiful and have great daily perks (breakfast and lunch, coffee, drinks, snacks, activities, involvement opportunities in social justice and local needs). The work feels good, customer testimonials are life changing and always positive.
Cons
Unlimited PTO is non-existent, it is challenging to get most time off requests approved. The remote work policy changed and you cannot work out of your approved office freely (including remote) and you have to report it anytime you do. Senior management is very well protected by HR, if you have a complaint against your manager you will not find support. Yearly goals and performance reviews continue to change year over year, you don't know what success looks like in your role or department. There is very limited career growth opportunities within the company.