Clerk/Processor - Clerk/Processor Goodwill Employee Review

2.0
Jun 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits package, including 403(B) and paid time off after 90 days. Even part timers could earn paid time off.

Cons

This has got to be the most POORLY managed company in regards to its retail operation that I have ever had the misfortune to be a part of. Upper management keeps attempting to streamline and unify processing for an industry that it CAN NOT be made uniform for! The nature of the business is that its product is donations... Donations means each location has different items and different amounts of items at each store. What works at one store, may not work at another The donations themeslves are most often DISGUSTING, unsanitary and unhealthy to be around, let alone handle. Much of it is covered in human waste, blood, mold, etc... You have the option of wearing gloves and dust masks, both of which are insufficient for the levels of contamination you will encounter. However, upper management keeps increasing the amount of clothing that each processor MUST produce per day! It doesn't matter what else is happening at the store, or if it is understaffed... The numbers MUST be met, or you will be wrote up. If you are ONE MINUTE late punching in, for whatever reason, then you will be wrote up. You also must wait two days to purchase any item. You are worked like a slave and I do not say this lightly. The amount of work and the ABHORRENT and often unsafe conditions the processors are forced to work in for the pitiful amount of money offered per hour is an insult. Also, due to LEGAL problems corporate does not want to discuss, Goodwill is no longer employing "participants" in their retails stores, or has no one else noticed? So all in all, they are not quite as charitable as they would like everyone to believe.

Explore other reviews about Goodwill

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I get paid consistently. I don't have to stress about restraining people or raising my voice. My clients are friendly.

Cons

The pay is that good. I have to travel to NYC every day.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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