Management makes all the difference - Team Leader Goodwill Employee Review

2.0
Aug 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Co-workers Good finds/ 20% discount Flexible hours Good retirement benefits

Cons

I worked at Goodwill for a little over four years and have basically done every job there. Unfortunately, Goodwill is run like any other retail operation. If you're expecting to work for a "non-profit" organization, this really isn't it. Store manager does not connect with employees and does not help. There have been several complaints about the store manager at my previous location but there doesn't seem to be any improvement. I spent several years hear and can say that I never felt appreciated by upper management. They view everyone as replaceable. As I was in management myself for almost three years here, I can say that employees and other team leaders (for the most part) do have other's best interests at heart. Goodwill states that they help people prepare for find and keep jobs - however they pay their workers minimum wage and would rather fire an employee with perfect attendance that switch them to a different position in the company because of "the principle". Corporate once posted a sign in our break room for financial assistance to sign up for a health program if you were below the poverty line. A quick check among the employees found that we ALL qualified for this aside from the Store Manager and Assistant Manager. That's an entire store of people working for below poverty for a "non-profit" company. Not to mention almost everything the store sells is given to them for FREE. Management blamed employee theft for not being able to raise wages.

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5.0
Jun 11, 2026
Recommend
CEO approval
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Pros

Good coworkers and nice place to with

Cons

Nothing all was as expected

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great manager and team members. Flexible work schedule and easy workplace. I am familiar in local community and its work culture.

Cons

Slow response from Goodwill hiring management. Even though their career website have available job positions in locations where I live nearby, but I wish I get response from hiring management to have an interview and move forward with hiring process.

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