gross - Customer Service Representative (CSR) Goodwill Employee Review

1.0
Jun 30, 2022
Recommend
CEO approval
Business Outlook

Pros

good hours, cool coworkers decent hours

Cons

omg this job is so nasty. I wish I knew how the dontation process worked prior to working here as a customer because I would have steered clear from shopping and from working there not sure if everyone knows that the donations we receive directly in the back of the store goes straight onto the racks/shelves. 90% of bins had bugs , fecal matter, urine, trash, and some unrecognizable substances. you would think that the bins that contained such hazardous contents would immediately be at the least washed but in reality thrown in the garbage. nope the stuff that wasn't obviously stained from the heap is sorted out and put onto racks and pushed straight out the back to the sales floor. that can not be good for people's health, especially as it is not widely known how gross it is and to waSH WHAT YOU BUY! CLOTHES, LAMPS, TOYS nothing is safe I've had roaches, ants , spiders, water bugs, frogs, crawling all over me or hop onto my chest I did not sign up for this!

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5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and the pay

Cons

Nothing bad to say about it

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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