Pros
Considering Goodwill's tend to vary tremendously throughout the United States, I saw significant improvements during my time with the company. Leadership has an astonishing ability to improve or diminish the culture, the work ethic and any and all perks employees will see such as discounted days for employees to shop, raises, whether assistant managers make hourly or salary, etc. If you are driven and don't get caught up in drama easily you have the potential to go far as there are lots of opportunities for growth within the company.
Cons
On that note, the changes in leadership have been consistently every 3 years and we underwent extensive changes in 3 year increments. Some not always for the best. While we were a profitable and generally happy workforce, that all nose dived after our beloved CEO retired. The replacement team seemed to balk at our core values of integrity and this was even more obvious upon attending meetings where talks of covert donation receptacle placement and a fierce competitive market strategies replaced talks of our mission to help people overcome challenges to employment. Teams could not keep up with the incoming changes and the SOP's were not updated quickly enough to refer to. It was like someone turned off the lights but expected the same productivity and sales. Gossip, unrest, and people only out for themselves quickly took the upper hand.