Sep 19, 2018
Goosehead Insurance Response
7yThank you for your feedback. We welcome all employees to provide their responses and to share their honest feedback on our Glassdoor page. The comments of each individual are their own and they are not promoted to post positively or negatively – just honestly.
That being said, we appreciate your time to submit your review and it is my regret to not have had the opportunity to address these concerns with you prior to your departure.
Our recruiting process is designed to provide clear transparency into the role of a Service Agent from day one as we know this is the key to aligning the right people for the right position. While we don’t always get it right, we feel that our expectations are clearly defined at every stage. For any candidate interested in the position, we invite them to tour our offices and to shadow current agents to get a true feel for the job before accepting a position.
Our service agents are expected to provide a white-glove experience to our candidates by being available to solve active inquiries and requests with the highest quality of service in the industry. Agents are expected to identify gaps in coverage and to educate our insureds to help better protect their assets.
We understand that there are many carriers and processes to learn and as such we invite and encourage all employees to ask for help with questions. This position is not easy, and we challenge our people to become better every day as they come down the learning curve. Our managers and team leads from all offices are available to assist and are pro-active in providing real time feedback and coaching to help our agents learn and grow. Our team members support one another on a daily basis with constant knowledge sharing on best practices and procedures.