Pros
There are no pros in my opinion.
Cons
BEFORE YOU ACCEPT AN OFFER/APPLY – PLEASE READ. Oh, where do I start with this company. Let’s get the first thing clear, the amount of money you make for the work you do is an absolute joke. Do not believe them when they say that they have a “competitive base pay”. You make 40k/year working 55+ hours a week with no overtime pay. They’ll have Saturday work days for a chance to earn extra PTO, sounds cool right? Here’s the gag, YOU HAVE TO BEG TO GET YOUR DAYS APPROVED OFF. Pretty much all the weekends of the year are already “blacked out” by senior reps/favorites - with absolutely no sympathy to you and your personal needs. Begging for YOUR OWN PTO is a joke. Not to mention that they completely look down upon you if you ever call in sick, need to leave for emergencies, etc. They are in some weird denial that they don’t think their service department is understaffed – so instead they load employees with excessive amounts of work with such little time to do them. As you can imagine, this creates a high stress environment with HIGH exposure to E&O (errors and omissions). They expect you to take calls non-stop with a hysterical 20 second after call wrap up time, and if you don’t, you’ll be pestered by the manager monitoring the phone board. They will come up to you saying “Are you good? Take another call?” Micro-managed/favoritism is the culture of their service department. It’s funny how they micromanage the entire team, yet they are a week+ late behind on their own cases. You are not allowed to go on breaks in groups, and even your breaks are monitored. Let’s talk about professional growth, important to a company, right? Your monthly 1-1 with your manager or your team lead is on YOUR clock, meaning that it’s during your lunch or you have to stay 30min to an hour late before or after your shift for that meeting. (again, no overtime is paid) They do not designate time, or programs, for their employee development. Goosehead promises you so many advancements in your career, yet no matter how hard you work they absolutely do not care. They promote the favorites, people who you question to even be a leader, vs the people who work so hard day in and day out. They post all over social media that their culture is “unmatched” but if they took the time to talk to their service department, they would realize that’s not the case. People on every team in service complain about how miserable it is, how the workload is insane, the pressure, the micromanaging, the management – is all a cancerous environment. Not to mention that you are constantly being yelled at by the sales agents when they call into the service line, to correct the mistakes THEY MADE to the policies. It’s a domino effect, sales agent writes a bad policy, client calls sales agent mad, sales agent then calls the service department screaming that you need to call the client and break the bad news to them…… and that’s right, you guessed it. Service agents call the clients to correct those mistakes. They also bring in prospective agents who are looking to buy a GH franchise, once a week to shadow the service department – it’s a completed staged PRODUCTION. Suddenly, the managers are on their best behavior, the culture seems automatically fixed. They tell everyone to be well dressed and to work in the most professional matter. Often, I would think to myself, are all companies like this? But then I realized that what the GH service department has is just sickening. If you are someone who cares about your mental health, the environment you work in on a day to day basis, APPRECIATION for the work you do, personal/professional growth – then do you self a favor and stay away. I read bad reviews before I accepted the job and disregarded them, but now I wish I didn’t. The positive reviews are posted by the management team, so if you’re looking for REAL reviews, take a look at the bad ones. I finally left the company and it was the best decision I ever made in my life. I now work for a company who actually values you and has a great morale. I find it interesting that when I tell people I used to work at Goosehead, they immediately say “They tried to recruit me, but I didn’t want to because I heard how bad it is there.” If you do decide to accept an offer here, just know that you are going to be in a college graduate day-care managed by people who don’t even know what they’re doing. I can’t speak for the other departments, all I know is it’s the worst service department in the world.