Goals, expectations, requirements are all too high. Pay way too low for the desired results. - Territory Sales Representative Grainger Employee Review

1.0
Dec 24, 2012
Recommend
CEO approval
Business Outlook

Pros

PST. Work phone for personal use. a highly watched (telematics) car for some personal use.

Cons

We're not AM's, we're TSR's and are paid accordingly, which is very weak. They expect us to be strategic with over 350 accounts, while seeing at least 15 per day, all while working on the previous 15 calls the day before. It's impossible. They think there's 48 hours in one day, which is the amount of time you need to stay caught up. It's always more, more, more for less. They say the commission is "uncapped", but theres a locked down, padlock cap on it! If you're lucky enough to have a low goal one month (which rarely you are lucky at all here) and do well, they'll get that money back next half when they realize you've made too much and increase your goals so you hit under the 75% threshold. Micromanagement from imcompitant managers. Pointless early morning rally's. Ride a long days with your boss are the worst/most annoying pointless thing. Talks to us like we're 19 year olds fresh out of high school and thinks we make that of an AM. Combination for failure and high turnover. There's been 100% turnover in the 1.5 years I've been here, including a new manager. My advise, don't even consider a TSR role.

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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