Account Manager - Anonymous employee Grainger Employee Review

1.0
Jan 13, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I very much enjoyed the people I work with, there are some very solid sales-minded people who will be your teammates.

Cons

- There is no work life balance, you work long hours during the day, almost every night, and definitely every Sunday night to prepare the tasks required each Monday morning. - Management isn’t interested in your feedback or any challenges you’re having in your business. No matter what the issue, they appear to listen & then do nothing. - Salesforce (SF) has totally changed the way WWG does business and treats their customers and employees. SF is 100% the focus, it’s all then care about. You can be over goal in sales, and not have enough new contacts, or opportunities or tasks for the day/week and you’ll be reprimanded. - Reps are given so much busy or admin work in SF or other tasks that it takes away from the time you need to spend in the field or taking care of customer needs. Management expects you to be strategic yet you don’t have the time to do so because of all the extra busy work. - Customers are no longer the priority - New programs or initiatives are half baked and little to no beta testing. They roll out to the field to sell or promote, but when issues come up that contradict what they’ve told us will occur, nothing is done to correct it. We’re just told we’re either not selling it right, or to sell through it. - They don’t want tenured, strategic sales reps... they want people who will do data entry (SF) and say yes to everything.

Explore other reviews about Grainger

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Large, dependable company. Variety of work channels. Career progression opportunities. Great networking inside and outside the company.

Cons

Simple improvement opportunities take time to implement.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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