Great Place to work - Customer Service Associate Grainger Employee Review

4.0
Oct 23, 2014
Recommend
CEO approval
Business Outlook

Pros

I came into the industry with virtually no experience. My boss hired me and I started out making $14/hour. As an 18 year old college kid, this was amazing. There pay is significantly hire then competitors. They treat part timers very well. Eligible for benefits. 4 weeks of vacation after a year. Great hours. No weekends. The work is very easy. Classes to improve your knowledge. Ride alongs with sales reps and managers. Profit sharing. Great place to start your career.

Cons

Not a whole lot of bad things I can say about Grainger. It'd be nice if they did tuition reimbursement for part timers. I know Id be alot more loyal if they were paying for my school. Also, there is a lot of opportunity for growth... if you're willing to move. Turn over is very low so on the local level there is not a whole lot of room for advancement.

Explore other reviews about Grainger

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to move up/around in. They have a ton of support although some of that support better than others. Definitely recommend joining the Grainger Team. Great for new and tenured sales people.

Cons

As you move up in the company it is political on if you get the role.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive (not top tier, but competitive) compensation and benefits. Gym onsite & decent cafeteria that's usually a little more affordable than takeout. Mostly great coworkers. Personally enjoy work-life balance. Internal mobility is there, in abundance, but it's not highly visible or equitable and you'll need your leader's blessing so hustle and get a sponsor.

Cons

Principles plastered everywhere aren't commonly demonstrated. Do the right thing? :/ Everything else is variablly dysfunctional by team or department: days in office, accountability, effort, rewards, infrastructure/tools, workload, budget. Sales-centric org where the rest of the company is 10-20 years behind most modern orgs in structure, performance management, employee experience, skills based L&D, peer recognition, continuous improvement, etc.

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