This company will take advantage and overwork you every opportunity it gets. Raises and promotion are far and in between no matter how hard you work. Nothing but empty promises. Training is severely lacking. Its mostly trial by fire. They will monitor you every minute of the day to make sure you can answer the 1000 calls they get in daily. You wont get the time to properly do anything or learn. But as long as you answer the calls, thats all they care about. Its all numbers to them so they long can they report good numbers to upper management. They don't care what happens to you or whether you burnt out or even dying. They will just dump all issues on you so they don't have to deal with it.
This company is an absolutely joke. Most of their customers are force to work with them not because they want to since they have a stranglehold on all the malls in this country. Pretty much 90% of the customers calling in or emailing in are aggressive and will attack you on each step of the way. Then most of stuff you have to get the engineers on to help as they the only one with access to certain config changes but they are self-centered, condescending and horrible to work with. Likely being stressed and overworked themselves.
On top of that, theres the condescending management team that just like to dump work on you without a thought of how stress you are or what you currently dealing with. As long its off their plate, they don't care. Theres no hope for this company unless they change the entire procedure and culture from the top to bottom. Theres a reason its a constant revolving door of employees. Most people don't last a year.
If you want to learn and grow professionally or be treated like an actual human being, look elsewhere. Unless you a masochist, stay clear from this company.
