Its a debt collector - Portfolio Manager GreatAmerica Employee Review

Thank you for taking the time to provide your feedback. We truly value the opportunity to consider ways we can improve. We apologize for the confusion you experienced. We appreciate how important it is for a role to match the title and description you apply for. At GreatAmerica we aim to be transparent with our roles and you have our sincere apologies that prior to accepting the position it was not clear what the role of our Portfolio Managers is. At this time, we are choosing to keep the title of this role as Portfolio Manager. To provide context around this decision, primarily it is because we strive to be intentional with our language. Our collections philosophy at GreatAmerica is not simply to collect debts, but rather we take an empathetic approach to solving the issues surrounding why the debts haven’t been paid in the first place. Our environment at GreatAmerica is team-based with our Portfolio Managers being a very important part of the team helping to manage the portfolio of our Customers’ customers. To simply call this role a Debt Collector would not be an accurate reflection of this role in our organization. However, we will endeavor to be more clear in the future during our hiring process to ensure others do not have this confusion. We also plan to continue job shadow opportunities as a part of our hiring process, have recently updated our job description for this role, and have shared this feedback with the appropriate parties. Again, thank you for your recommendations. We hope we have fully addressed your concerns. Please consider reaching out to continue this discussion at applicant@greatamerica.com. We always welcome learning more about what we can do to better serve our people at GreatAmerica.