Needs major changes to be made to service level. - Anonymous employee Greyhound Employee Review

2.0
Sep 29, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are friendly and fun to be around.

Cons

Company is fractured they are not sure what direction they want to go with. Management team is unhelpful and some don't even know how to do jobs that are required to know how to do after years of working at the job. promotions are not handled correctly and are not posted as they should be. pay is not on the same level as other jobs in the area.

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Pros

Good pay and work with hours

Cons

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2.0
Feb 17, 2026
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Pros

You will receive 9 hrs for rest time (unless there’s an issue) which is beneficial when over the road.

Cons

Payroll discrepancies will burden your time. It’s imperative to check your pay DAILY and submit claims immediately else your upcoming paycheck will be wrong. Do not expect management to help. You’ll rely on older drivers for input on and off the road. Runs are supposed to be assigned the day before and this is not reality. Expect late / early calls with misinformation. Mgmt will not honor your vacation block schedule (Mon 12:01 thru Sun 6am PTO week) and contact you for assignment. They will interrupt your vacation week in hopes you’ll take an assignment. Guaranteed days off are also a cause of friction. When your GDO approaches they will try to assign work then claim you forfeited the day off and need to continue in service. “Based off the needs of the operation” is their blanket excuse. You have to reach out to union rep and push back. If you report Fatigued more than once they will write you up. And this is after denying your guaranteed days off. Training is fast tracked and once OTR you’ll realize how much information was withheld. Especially during breakdowns or passenger escalation.

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