good/bad - Customer Service Agent Greyhound Employee Review

Good pay and work with hours

Now closed station and no longer there

You will receive 9 hrs for rest time (unless there’s an issue) which is beneficial when over the road.

Payroll discrepancies will burden your time. It’s imperative to check your pay DAILY and submit claims immediately else your upcoming paycheck will be wrong. Do not expect management to help. You’ll rely on older drivers for input on and off the road. Runs are supposed to be assigned the day before and this is not reality. Expect late / early calls with misinformation. Mgmt will not honor your vacation block schedule (Mon 12:01 thru Sun 6am PTO week) and contact you for assignment. They will interrupt your vacation week in hopes you’ll take an assignment. Guaranteed days off are also a cause of friction. When your GDO approaches they will try to assign work then claim you forfeited the day off and need to continue in service. “Based off the needs of the operation” is their blanket excuse. You have to reach out to union rep and push back. If you report Fatigued more than once they will write you up. And this is after denying your guaranteed days off. Training is fast tracked and once OTR you’ll realize how much information was withheld. Especially during breakdowns or passenger escalation.