Assist customers with technical issues - Technical Support Representative Groove Technology Solutions Employee Review

My favorite thing about Groove is the people! The owner cares about the employee and he makes every effort to show that.

Instead of accruing paid time off, just have time from the get go.

Pros: Great place to gain field experience and build your career. Employees also receive $250 in Motivosity bucks for customer 5-star reviews that mention them by name.

Cons: Technician concerns are brushed off, overtime issues are common, and finishing work early doesn’t mean you can leave without CFO approval. Leadership joked in company meetings about sending underperforming sales staff to work as technicians, and AI-edited photos of technicians dressed as women were shared and mocked publicly in Slack and quarterly meetings.