Rudderless Disaster - Director Grubhub Employee Review

1.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

All pros are from a past era - used to be a smart, nimble team of collaborators with co-founders actively involved and listening. Team could move mountains and they were thrilled to do so. Driving strong product innovation and a consumer-focused strategy leading to explosive growth, but after a while the wheels came off - no more focus on product, no clear consumer focus, complete dismantling of any brand equity, utter confusion at exec level. Millions of meetings yet nothing got done.

Cons

Bickering and lack of focus at executive level. Inability to set a clear strategic vision for company which leads to significant waste of capital resources, time and employee morale in the hot pursuit of endless "emergencies" and "reprioritzation". Everything is a firedrill - "do it my way and do it faster" with little attention to market research data, market maturity or to any other valuable input easily attainable by listening to the team members in the trenches. Entire teams of people have left company in droves in last year to the point that HR is now encouraging current employees to post positive GlassDoor reviews. (Entire Marketing team pretty much got up and left and continues, product team, tech)

Explore other reviews about Grubhub

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

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