Avoid like the plague. - Marketing Department Grubhub Employee Review

1.0
Jul 6, 2016
Recommend
CEO approval
Business Outlook

Pros

There are a few good people still there but the venomous environment is bringing out the worst side in many. Uncertainty and fear about job security and the future of the company are covered up with forced smiles in a hostile work environment. Pre merger and IPO this was an amazing place to work with smart, driven people. Most people who were with the company for more than 2 years have either been forced out (fired without cause “At will”) or left as soon as they could find anything else. Many quit without another job to go to. Total brain drain. Unlimited vacations but many are too overworked to use.

Cons

The soul of the organization has departed. What’s left is a heartless corporation still clinging to the pretense that it’s a fun, innovative and caring work environment. Quickly went from the best place I’d ever worked to the worst within a year. Brown nosing and schmoozing are rewarded rather than hard work and initiative. Senior leadership play favorites to yes men. Individual hunches serve as the rationale for business decisions rather than proven past learnings or logic. Some managers resort to deceptive and cut-throat methods to make themselves look better. Charming and agreeable when anyone more senior is around, then manipulative and aggressive when they are gone. Sadly this behavior seems to work. As the workloads increase the timelines and upper management’s empathy decrease. You're expected to do more, faster, and be happier about it. With so much turnover, everything is in a shambles and valuable information and processes are lost through the revolving door. Think it’ll be different for you and you’ll be able to fix things? It won’t and you can’t. Maybe you’re in another toxic situation and think anything else would be better – I advise you to look elsewhere. Warning: HR asked staff members to go into Glassdoor and write “more relevant” reviews in response to negative entries. I suspect that many of the positive Glassdoor reviews are a result of that initiative. You be the judge of their authenticity.

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Grubhub Response
9y
Thank you very much for the review and for voicing your concerns. We are working hard to create a positive work environment where innovation can thrive. The points you raise will not be taken lightly, and please know that they have been escalated to leadership.

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5.0
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CEO approval
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Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
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Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

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