Shiny on paper, but weak leadership limits career growth - Senior Product Manager Grubhub Employee Review

2.0
Feb 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Grubhub is a Chicago darling and looks great on paper (successful "start up" in Chicago, great for food and restaurant lovers, still relatively small so gives you the illusion of ownership and empowerment). There are some genuinely great employees at Grubhub -- smart with a sense of humor. The culture of the day-to-day folks is really fun and young (play board games during lunch, spontaneously nerf gun wars, etc). Office is recently renovated and beautiful; rooftop access is especially lovely in the summer months.

Cons

Leadership is immature at best and the level of politics for a company of this size is appalling. The CEO is absent, they are on their 5th CTO in 5 years (huge red flag for any company in the tech industry), and the heads of product, marketing, ops, and HR are all relatively new. In essence, you have 5 C-suite people vying for power/territory and trying to make a mark which translates to constantly changing priorities and firefighting. For product specifically, product managers are expected to just execute and be scrum masters/project managers; defining and envisioning product strategy is not valued. Finally, there is weak alignment between product managers and development teams which results in no product ownership and no accountability for timelines. Bottom line: this is not the place for product excellence nor a place to grow and learn as a product manager.

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5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

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