Ok but be mindful of what you are getting into. - Senior Partner Trainer Grubhub Employee Review

Hmm, where do I start? Leadership- Poor overall just poor. It finally took Grubhub some time and realized that having two tyrant leaders manage the care department into the ground. Many leaders have left to seek better opportunities where companies value their opinion and they are treated & compensated fairly. Communication- Poor. It really was sad that a company this large does not communicate across departments. There were countless of times when I would find out about a new update from product the day before it launched. Then my expectation was to create a training in just one day to be used by not only the Care GH employees but our partner agents as well? I would say that the month of December was horrible for me. My peer and I were given an unrealistic goal of re-writing the entire Customer Care Training in just one month. Mind this you this consisted of about 30 modules. We each averaged a module-two a day. Culture- Ok but please GH, EDUCATE your other departments about Care. It really hurts when you pour your soul into a company and the department just to hear other departments call you lazy, incompetent and overall not needed. There were countless of times at LPF's (GH sponsored social events) that non-Care employees would make comments about my department. In one instance I told a salesperson that they should really visit us and work a shift in Care to really appreciate what we do for the company! This was ONE major reason why I left. I really did not like that GH would ignore this and turn a blind eye. This is another reason why you are losing good employees here. Also, to try to get out of Care was a nightmare. Just trying to interview for other positions outside of Care felt like you were at a disadvantage because you worked in that department. For a company who values development, they really are lacking in the empowerment for Care.