High turnover - Low Pay - Inside Sales Representative Grubhub Employee Review

1.0
Nov 21, 2019
Recommend
CEO approval
Business Outlook

Pros

None literally place is a joke

Cons

Highest turnover I have ever seen in a company in my life They want you to sign up 12 restaurants a month and claim you get around $300 each restaurant you sign up. Heres the catch: they put you in some random small town in the middle of nowhere with no restaurants, or an area that most places are already signed up. You are just calling places that don't even speak English and YELL at you and tell you never to call again. Another catch: in order to get your $300 per place you sign up THEY the restaurant have to stay active for 3 months on the Grubhub app. Then you get paid. And the restaurant always wants to back out and cancel before and they tell you to LIE to them and say oh it takes 3 months for people to start to really come through on our app. Which is another lie. It's super shady. All they want you to do is lie to peoples HARD EARNED MONEY AND BUSINESS to get a sale. It's disgusting. They also pay you around $30,000 a year. They say oh you can get all this extra money and make $60,000-$80,000 a year if you sign up all these restaurants. But they have to stay active for 3 months, BUT you get fired within 3-4 months not even if you don't hit your quota which people never do. So they get away with paying people 30K a year to get new places signed up. So it's a smart system for them and cheap labor.

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5.0
Jul 11, 2026
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Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

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