Lack of ethics and loyalty to veteran tenured professionals - OUTSIDE SALES Grubhub Employee Review

2.0
Feb 3, 2014
Recommend
CEO approval
Business Outlook

Pros

When I started at the company in 2011 it was amazing. We were a family whether you worked in LA or DC or Chicago or NYC we looked out for each other and had a common goal. Thoughts and opinions were encouraged even if they went against the grain as long as they were productive and could bring something new to the table. We worked hard and played hard and were rewarded finically and with stock options for our hard work and loyalty. This is no longer true on the sales side.

Cons

Most of middle management will sell their own mother's if it meant keeping their job for another 20 minutes. The lack of common ethics and loyalty to the people who helped to position this company for success is gone. No one cares if you have a family or are getting married....sorry miss quota because of a change in product your out it doesn't matter that you have the most profit in the company and have helped build the company into what it is today. Just remember it's not about people anymore but about how much investors and upper management can pad their pockets.

Explore other reviews about Grubhub

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

See reviews by: Helpful|Rating|Date|All