Pros
Time flexible.Part time late at night that makes it easy for me to go to university during daytime. Casual dress code.Great concept and culture. I will myself order at GrubHub if I had the chance.
Cons
Outbound calls. They will measure your performance since the first ring. Focus is on tickets.Management sucks . Supervisor all they want is to show off and make you feel bad when you are not handling the expected amount of tickets. It is extremely unprofessional the way supervisors act, no wonder this company is always hiring. When you go to training they tell you is all about Customer Service. Once you hit the floor if you had no previous experience working at a call center you probably want to focus on Customer Service instead of tickets (Wrong).,,,all they care is about tickets and without further notice or letting you know they will pick on you in a way that makes them look better and you bad.In front of all your coworkers they will let you know why you are so low in tickets, and basically what is the problem with you.They compare you with another employee who has making a living out of a call center for an extended period of time. They not even give you the chance to improve or communicate their goals to you and then go from that. They just want to boss you and make you feel you're doing wrong. Supervisors tell you one day to do one thing and then other the next day. Lots , Lots and lots of inconsistencies. This place is hiring all year round( no wonder).