Pros
Nights and weekends off (unless you work in customer service, the largest dept in the company). Decent amount of paid time off. Casual dress. Stock Options - Only good if you were hired in 2013 or earlier. No longer a benefit.
Cons
Where to start? Be ready to take verbal abuse from Sales Reps and be told to break the rules and protocols for your job just to "push things through". Our main job, (we've taken on so many it's hard to keep track sometimes) is to process new restaurant sign up contracts from Sales Reps. It's a lot of virtual paperwork, editing, data entry, and customer service as we have to be a liaison between multiple depts to get these new restaurants live on the site. We also have to communicate with restaurant owners about their menu, missing information that sales people forget to gather, and setting them live on the website. Keeping all that in mind - when sales reps get angry that things aren't being done fast enough or you're not allowing a contract to be completed because vital information is missing, you will take a lot of crap from people who you don't even work for. You will tell your boss about it, and nothing will come of it because he has no power over the sales dept, and HIS boss doesn't care about your concerns, and the cycle will continue. It's not an easy job to balance everything and put up with very strong personalities to begin with, not to mention... You will be severely underpaid and overworked. The low, non-competitive pay wouldn't be so bad if the people in charge of our dept hadn't consistently given our team more and more work without expanding the team or giving us any help. Since starting this job, responsibilities from other depts have not only been given to us but some teams have been flat out FIRED so the company can cut costs and we can take over their work. Specific example: There was a team of 5 based out of the New York office who were just let go in March so our team of 10 can take over their full time jobs in addition to the work we already do. On our team of 10 people, I believe we've lost about 7 over the last 6 months. The job has become a revolving door because of the low pay, excess work and demands, and zero appreciation or concern from the people in charge of the dept, most of whom happen to be callous and one in particular has literally referred to us as "bodies". As in, "we have enough bodies to get the work done", "A body is a body is a body", etc. I hope you're ready for none of your valid concerns to actually be dealt with. In response to complaints, our boss flat out told a handful of us several times that Sales Fulfillment is not a career, just a job. What kind of motivator is that? His boss knows he can just replace us with newer people who aren't at the end of their rope. At the same time, I can't really fault our boss because there's virtually no career advancement in all of our dept. He's right. There's no future here for anyone. The ONLY reason people are sticking around is the company used to give a decent amount of stock options upon employment. Those stocks are now worth some money, enough to make our total compensation actually somewhat baseline competitive, so people are sticking around to ride out their accrual. The big problem is that newer people, especially the people hired to replace all of us who've left, do not get that benefit and thus have quickly discovered that there is zero reason to stick around. If they want to solve their problems by just throwing fresh "bodies" at them, word will soon get out that this company clearly doesn't care about having a proud staff of loyal, hard working employees not to mention actually caring about them or valuing their opinions. If the company did care, SOMEONE with power in my dept would have to answer to 70% of our team leaving over the last 6 months. They would have to start changing their methods and actually fight to get us more help instead of dumping more work on our plate. At the end of the day, the company keeps doing real well because business is great, and there's an insane amount of work they get done with minimal staff and they keep getting away with it.