Company getting stuck in the trenches of bureaucracy - Anonymous employee Grubhub Employee Review

2.0
Nov 13, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

$18/week for food, occasional free meals, good colleagues

Cons

Started off okay, then company had a hiring surge: bringing in VPs, SVPs from larger publicly held companies. This led to increasing levels of bureaucracy, blatant favoritism and extremely high turnover. Employees went from feeling valued to being instantly replaceable in the blink of an eye. Managers got promoted by schmoozing the right folks, and not because they could lead and inspire people. Departures were quick and kept deliberately low key, so morale wouldn't topple even further. News flash: it's too late. Company policies change arbitrary based on the whims of executives, and HR's job is to make sure employees don't make a peep. Executives lack direction, making employees feel misled and cheated. Chaotic structure, siloed departments, and complete lack of transparency. The plunging stock price speaks for itself.

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5.0
Jul 11, 2026
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CEO approval
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Pros

Good work life balance and hybrid

Cons

Leas compensation increases and Micro management

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I appreciated the flexibility, which made it an ideal gig as a parent balancing busy schedules. The instant daily cash-out feature is helpful for managing tight finances during difficult times. I personally found the day-to-day work enjoyable, offering daily opportunities to meet diverse people and discover interesting local restaurants. Before COVID I was actually able to utilize business deliveries for networking to obtain clients for my photo both business.

Cons

Grubhub fails to honor its own guidelines and penalizes its top-performing drivers. Work is highly inconsistent; the higher your stats, the fewer (and worse) offers you receive, making financial momentum impossible. The role also carries high safety risks, forcing drivers to rush through traffic under strict time constraints. The company lacks basic empathy and support during emergencies. After a traffic accident on the job, Grubhub showed zero concern for my safety. Instead, their rigid automation penalized my driver metrics for missed offers because I was physically unable to update my app status while handling the collision. To top it off, the final straw was receiving an automated email accusing me of "abusing the system" simply for qualifying for the guaranteed Grubhub contributions I rightfully earned.

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