Good hands-on experience, but poor communication - Operations Assistant Guaranteed Rate Employee Review

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home. Good hands-on experience for someone with little to no administrative or mortgage industry experience.

Cons

Training and communication on my team was confusing and sub-par. Layoffs are frequent and without warning.

avatar
Guaranteed Rate Response
2w
Thank you for your honest review. We strive to create a great workplace but recognize there are areas where we can do better. Your insights are important to us, and we’d like to learn more about your experience. Please feel free to reach out to our Human Resources Department.

Explore other reviews about Guaranteed Rate

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic technology, common sense underwriting and great operations team

Cons

Honestly none I can think of

3.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked with the best of the best in my industry, led by a brilliant manager. Remote Work, Semi-Flexible Schedule, Overtime was allowed sometimes.

Cons

The volume of work was intense, and you were expected to find your own cover for shifts if you're taking any time off, pay was not enough for the amount of stress. Asked to have an owners mentality but when you actually put this in practice management steps in and takes over, excluding you from being able to own anything. Insurance was terrible, too expensive.

1
avatar
Guaranteed Rate Response
1mo
Thank you for your review. We appreciate your honest feedback and are glad to hear that you had some positive experiences with us. We’re also taking note of your concerns and will work on addressing them. If you have any more detailed suggestions, please feel free to reach out to the Human Resources Department.
See reviews by: Helpful|Rating|Date|All