A Rapidly Sinking Ship- Downright unacceptable - Mortgage Loan Officer Guaranteed Rate Employee Review

1.0
Jun 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Literally nothing is good about this place. Some people might say the food is cheap at the cafe but the quality is horrific and the people making the food are rude as can be. I would give this place negative stars if it was possible.

Cons

This place is a hellish nightmare of catastrophic proportions. They are known for recruiting people with promises of making big bucks but it’s a lie. One week into the mortgage associate position they switch your hours without Your approval and make you work 12 Hour shifts. Their overtime scheme is just that: a scheme that enables them to pay you less than minimum wage for Over time work. The environment is so incredibly stressful and literally all employees are miserable. Their technology is garbage and there are constant IT problems. A manager blatantly lied to my face in a pathetic attempt to threaten me if I tried to leave. The upper management is sleazy, untrustworthy, manipulative, and spineless. They constantly have to keep starting from scratch because their methods do not work. Actually a bunch of managers got fired. They say they want to restructure the company but they had to eliminate over 100 positions because they are doing a terrible job and they’re obviously struggling.They constantly try to bring in managers from Quicken by paying them absurd amounts of money (which is why they pay regular employees so little. They blow it all on frivolous trips for the CEO and his goon squad. ) People quit and they don’t receive their last paycheck which is definitely illegal. I know a few employees who are in financial ruin due to GR messing up their payroll. Honestly the people who run this company have shown absolutely unacceptable behavior towards staff and clientele. Managers are deceptive, conniving Bullies. This is shameful place to work and I’m embarrassed I ever took a job here. Honestly they get sued Left and right so they Probably won’t last much longer . Don’t get tricked by these people. RUN!

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5.0
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Recommend
CEO approval
Business Outlook

Pros

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Cons

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1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home. Good hands-on experience for someone with little to no administrative or mortgage industry experience.

Cons

Training and communication on my team was confusing and sub-par. Layoffs are frequent and without warning.

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Guaranteed Rate Response
2w
Thank you for your honest review. We strive to create a great workplace but recognize there are areas where we can do better. Your insights are important to us, and we’d like to learn more about your experience. Please feel free to reach out to our Human Resources Department.
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