Avoid CS department!! - Client Services Guardant Health Employee Review

Not sure where to start! I have pretty solid experience in the Biotech customer service field. Out of all the companies I have worked for, the management for the CS department is the worst I’ve ever experienced. I was only acknowledged by management only 1 time-- the first day I started! After that, communication and follow up was sparse. Management is only good at micro managing and passing along emails to make sure work is done, without actually helping the team out when needed. This department is so understaffed and turn over rate is really high! I can see why people don't want to stay in Client Services. The Client Services Associates are overworked, case load is heavy and management provides little to no encouragement. The department includes Billing Associates and they are considered to be part of client services. From my short experience at the company, the Billing Associates team is fully staffed and provide little help to lighten the workload of the Client Services Associates. On a positive note, there are superstars on the Client Services team that really provide adequate and quality training, approachable, and in my opinion, can be groomed to effectively manage the team.