Great benefits, stressful job - Customer Service Representative (CSR) Guardian Life Employee Review

Great culture and ramp time. Always investing in growth.

Back room team can be slow.

Decent flexibility for hybrid model.

Strong push for AI to be used everywhere in the company, but there is no understanding of the consequences. Lip service for modernization while broken processes are simply ignored for unproven 'innovation' with technology. Discussions through the grapevine to significantly cut headcount. Poor workplace culture.