DI CSR - Disability Customer Service Representative Guardian Life Employee Review

3.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay & benefits was pretty good. Had a lot of helpful training. Weekly/monthly 1 on 1 meet with team lead regarding working towards goals were very helpful & gives a chance to know each other better

Cons

There isn't much cons regarding my former position here. There isn't much cons regarding my former position here. There isn't much cons regarding my former position here.

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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