I love it here, but it has its own set of challenges. - Customer Service Representative Guardian Life Employee Review

5.0
Feb 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Free coffee is always a plus. Decent pay, decent benefits. Great leave if you need to care for loved ones etc. Really updated new building in Pennsylvania.

Cons

Upper management has basically no idea of the needs of their team. Literally has no idea. What's worse is that they don't even know about the product or the systems they manage.

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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