Once Was - Customer Service Specialist Guardian Life Employee Review

2.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

I could enroll in their MBA program fully paid for by Ashford.

Cons

This is by far the worst company I ever worked for. They expect you to give your life to them but do nothing in return, recently they actually downgraded many positions to pay people far less. Pay is nowhere near competitive and many companies are starting to give more PTO time and work from home, Guardian has lost their competitive edge for recruitment. Management has gone further down hill and only sees you as a number now, before they actually cared about your success.

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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