Toxic - Customer Service Representative Guardian Life Employee Review

1.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Training is a good time and lasts about 7 weeks.

Cons

Everything else, toxic management, micromanaging, team leaders that take out their stress on you, ridiculous constantly changing metrics to meet.

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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