Training and culture are spot on - Customer Care III Guardian Life Employee Review

5.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The trainers really take their time with you and you are trained for today's culture. I've been in customer service for many years and had to change everything I was previously taught. They train you to actually LISTEN to the customer and don't care how long it takes you to help them. They also really care about their employees from their very inclusive culture to their benefits. They have been around so long because they are always changing and adapting.

Cons

I don't have any cons

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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