What are they thinking? - Store Manager Guitar Center Employee Review

1.0
May 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people in the stores great customers

Cons

Completely starved labor and everything is a fire drill. The office has no sense of what drives sales in our stores. We are constantly running around to complete meaningless tasks that help the office feel good about the terrible job they are doing. Customers buy from the people bottom line. The more the people know and the better service we provide the more people will spend. We need to keep in store associates happy and they will keep customers happy. We are flat out treated like a bunch of dummies. Wayne knows all and the stores know nothing. We have all been here helping customers a lot longer than Wayne.

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5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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