Great environment, until customers walk in the store. - Sales Associate Guitar Center Employee Review

4.0
Jan 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Discount Connections with other musicians Promotions are easily attainable Very relaxed environment; they feed off of weird/quirky personalities Sometimes famous musicians come in the store The management at the store I work at are phenomenal and are always willing to help.

Cons

Pay- if you're on the sales floor you're working for hourly plus commission Customers can either be very arrogant, they are musicians after all, or incredibly clueless. Example: "I am looking for strings for my brother, but I don't know what brand he likes, the size, or the kind of music he plays.....or if he has an electric or acoustic...can you help me?" The goals the management sets, whether it be sales, pro coverage, or follow ups, can be unreachable if you are new and don't have clientele. If you are female...prepare to be offended by both customers and co-workers daily.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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